Answers, Upfront & Honest
Answers to common heating, cooling & HVAC questions for South Salt Lake, UT and Wasatch Front homeowners.
Service & Scheduling
Do you offer same-day or emergency service? +
Yes. We offer same-day appointments whenever possible and true 24/7 emergency service across the Wasatch Front. If your heat or AC goes out, call us at (801) 449-1771 — a real person answers, day or night.
What areas do you serve? +
We serve the greater Salt Lake metro and Wasatch Front — including Salt Lake City, South Salt Lake, West Valley City, Murray, Sandy, Draper, Provo, Orem, Ogden, Layton, Park City, Lehi, and 40+ more communities across Salt Lake, Utah, Davis, Weber, Summit, and Tooele counties.
How quickly can someone come out? +
In most cases we can be at your home the same day or next day. For emergencies, we prioritize getting a technician to you as fast as possible. Call for current availability.
Pricing & Estimates
Are your estimates really free? +
Free estimates on new system installations and replacements, always. For repairs, we provide upfront, transparent pricing and you approve the cost before any work begins — no surprises, no hidden fees.
Do you offer financing? +
Yes. Flexible financing is available for qualified buyers on new equipment installations, so a new heating or cooling system doesn't have to break the bank. Ask about current options when you call, or visit our financing page.
Will you give me a second opinion on a replacement quote? +
Absolutely. If another company quoted you for a new system, bring it to us — we'll review it for free and make sure you're getting the right equipment at a fair price.
Equipment & Brands
Which HVAC brands do you install and service? +
We sell the best and service the rest. For new installs we're an authorized Goodman dealer — and our NATE-certified technicians can repair virtually every major make and model, including Lennox, Rheem, Carrier, and Trane, no matter who installed it.
How often should I have my system maintained? +
We recommend a professional tune-up twice a year — once in spring for your AC and once in fall for your heating. Regular maintenance keeps your system efficient, extends its life, and helps prevent surprise breakdowns. Ask about our maintenance plans for hassle-free seasonal service.
Is a heat pump a good fit for Utah's climate? +
For many Wasatch Front homes, yes. Today's high-efficiency heat pumps heat and cool from a single system and can lower your energy bills. Our team will assess your home and recommend the right solution — heat pump, furnace, or both.
Trust & Credentials
Are your technicians licensed and certified? +
Yes. S.O.S. is fully licensed and insured, and our technicians are NATE Certified (HVAC Core, Gas Furnaces, Electrical Diagnosis) and EPA Certified to safely handle refrigerants.
Is S.O.S. locally owned? +
Proudly. We're locally owned and operated right here on the Wasatch Front. When you call us, you get neighbors who are personally accountable for your comfort — not a distant corporate call center.
Let's Get You From Distress to Rest
No heat, no cool, a backed-up drain, or just due for a tune-up? Call now or request service and our local team will be on the way — upfront pricing, no surprises.